jotun Privacy Policy

This page describes what we collect when you use jotun and how we keep that data protected. We collect personal information during account registration, gameplay, and withdrawal requests. Our commitment is to handle your data securely, comply with applicable law, and give you transparency about how your information is used on our platform.

We at jotun take data protection seriously. This policy covers what information we collect, how we use it, who has access to it, your rights, and how you can contact us with privacy questions. If you have concerns about your data or how jotun processes it, the contact section at the end of this page explains how to reach us.

Our services are available only where local law permits. By using jotun, you acknowledge that you have read and understood this privacy policy and agree to our data practices.

What data we collect on jotun

Account registration data

When you create an account on jotun, we collect your full name, date of birth, email address, and phone number. This information is required for account verification and compliance with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We use your email and phone to send account notifications, withdraw confirmations, and support responses.

Payment and transaction data

We collect payment method details when you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). We record transaction amounts, dates, times, and your payment account identifier. We do not store full bank account numbers or card details — payment processors handle that data separately. We use transaction records for account reconciliation, fraud detection, and regulatory compliance.

Gameplay and account data

We record your gameplay history on jotun — bets placed, games played, wins and losses, account balance changes, and session timestamps. We also collect your device information: browser type, operating system, IP address, and device identifier. This data helps us prevent fraud, investigate disputes, and improve our platform's security and performance.

Essential data

Name, date of birth, email, phone — required for account creation and verification on jotun.

Payment data

Transaction amounts, dates, payment method identifier — recorded for account reconciliation and compliance.

Gameplay data

Bets, games played, results, balance — collected for dispute resolution and platform improvement.

Device data

IP address, browser, OS, device ID — used for security and fraud prevention on jotun.

Verification and compliance documents

Before processing your first withdrawal, we may request government-issued identification or proof of address. We collect and store copies of these documents for compliance purposes. We retain verification documents for the period required by law, then securely delete them. We do not use verification documents for any purpose beyond confirming your identity and eligibility.

How we use your data on jotun

Account management and support

We use your name, email, and phone to manage your account on jotun. We send you login confirmations, deposit receipts, withdrawal updates, and support responses. We also use your data to respond to enquiries, investigate disputes, and help recover accounts. If you contact our support team about a Liga 1 betting issue, a live blackjack problem, or a slot game question, we use your account information to locate your records and resolve the issue.

Fraud prevention and security

We analyze your gameplay patterns, login locations, device information, and transaction history to detect suspicious activity. If we identify potential fraud — unusual betting patterns, multiple failed login attempts, or inconsistent device access — we may restrict your account temporarily while we investigate. This protection helps keep your account secure and prevents unauthorized access.

Legal and regulatory compliance

We use your data to comply with anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and gaming laws in jurisdictions where jotun operates. We may share your data with regulatory authorities, payment processors, and compliance partners as required by law. We retain data for the minimum period required by applicable regulation, then securely delete it unless we are required to retain it longer.

Platform improvement

We analyze gameplay data (aggregated and anonymized) to improve jotun's features, stability, and user experience. We do not use individual gameplay data for marketing or promotional purposes. We may use anonymized statistics to understand which games and markets are most popular — for example, whether Liga 1 markets attract more users than Champions League or Piala AFF fixtures — but we never identify you in this analysis.

Data protection and third parties

Where your data is stored

We store your personal data on secure servers. Our servers may be located outside your jurisdiction. By using jotun, you consent to your data being transferred to and stored outside your home country, subject to applicable data protection laws. We use encryption and access controls to protect your data from unauthorized access, whether your data is in transit or at rest.

Payment processors and service providers

We share limited data with payment processors who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer transactions. These processors see your payment method identifier and transaction amounts but do not have access to your full account or gameplay history. We also work with cloud-service providers and security vendors who help us maintain jotun's infrastructure. These vendors are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

Legal disclosure

We may disclose your data if required by law, court order, or government authority. If a law enforcement agency or regulatory body requests your information, we will provide it as required by law while striving to give you advance notice where legally permissible. We do not voluntarily share data with third parties for marketing or commercial purposes.

Your rights regarding your data on jotun

You have the right to request access to your personal data on jotun. You can view your account information, transaction history, and gameplay data through your account dashboard. You also have the right to request correction of inaccurate data and deletion of your data, subject to legal retention requirements and active account status. If you want to delete your account, contact our support team. We will delete your personal data after your account is closed and the retention period for regulatory compliance has passed.

Cookies and tracking on jotun

We use cookies to remember your login status, language preference, and account settings. These cookies are essential for jotun to function properly. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings, though this may impair some jotun features. We do not track you across other websites or use cookies to build profiles for external marketers.

Data retention on jotun

We retain your personal data for as long as your account is active and for a period afterward as required by law. Transaction records and account activity are typically retained for three to seven years for regulatory compliance. Verification documents are retained only as long as required by applicable regulation. After the retention period expires, we securely delete your data. If your account is closed, we begin the retention countdown immediately and delete your data once the legal period has passed.

Contact us about privacy

If you have questions about how jotun handles your data, want to exercise your data rights, or have a privacy concern, contact our support team. You can submit privacy enquiries through your account dashboard or via email. We aim to respond to data requests and privacy enquiries within ten to fifteen business days. For complex requests or regulatory matters, response times may extend longer. If you are in Jakarta, Surabaya, Bandung, Medan, or another region where jotun operates, our support team is available during standard business hours.

We at jotun remain committed to protecting your personal information. This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of jotun after changes indicates your acceptance of the updated policy.